Managed IT Service Desk Coordinator

Posted: 02/27/2022

Advance is seeking a Service Desk Coordinator to work out of our Cockeysville headquarters to support our Managed IT clients. You will be an integral part of an award-winning Managed IT Services Team! This position reports to the Director of IT. Advance will provide the support and training you need to personally and professionally succeed in this role.

ON A TYPICAL DAY YOU WILL

  • Answering incoming Customer calls and managing voicemails for service requests and updates
  • Scheduling and coordination of escalated customer tickets using resource calendars
  • Audit / management of service desk resources calendars and ticket statuses 
  • Escalating / Deescalating high stress customer situations 
  • Coordination of service desk and project resources across the department 

WHO YOU ARE 

  • Exceptional Customer Service Skills
  • Excellent communication skills
  • Ability to turn a negative situation into a positive one
  • Ability to stay focused when under pressure
  • Positive and helpful attitude
  • Work in and contribute to a Team atmosphere
  • Attention to detail 
  • Ability to multitask.

AN UNPARALLELED EMPLOYEE EXPERIENCE

  • Award-winning culture based on employee?feedback? 
  • Award winning Managed IT Services team
  • Opportunities for career advancement? 
  • Job fulfilment/purpose?? 
  • An organization you will be proud to?represent? 
  • Family-owned environment? 
  • Fun, collaborative and supportive culture?? 
  • On-going development and training? 
  • Established reputation for exceptional customer service for over 56?years? 
  • Forward thinking company mindset? 

BEST IN CLASS BENEFITS

  • Competitive compensation
  • 401(K) Plan with?significant?company match?? 
  • Comprehensive?Benefits? 
  • HSA and FSA accounts? 
  • Exceptional?PTO?package?? 
  • Partnership perks with the Ravens, Maryland Zoo & National Aquarium? 
  • Various additional discounts?& perks? 
  • Team Community Service Opportunities? 
  • Tuition reimbursement? 

Ready to start your journey?with?Advance??Simply click here to apply.?After carefully considering your application, we will contact you?shortly?with a response.?? 

Thank you for considering a career with Advance, we look forward to hearing from you!??