Online Reputation Management Workshop

Description

Organizations can live or die based upon their online reputation. Potential customers will be able to find feedback on your organization with a simple search on Google and, unfortunately, the most vocal customers on the Internet will be those with negative impressions of your business. Let’s take ownership of our reviews and put a system into place where we are actively encouraging our client base to leave positive experiences for future potential customers to find.

In this workshop, we will be…

• Reviewing the Current Local Search Ecosystem
• Auditing Your Organization’s Current Local Search Optimization Efforts
• Identifying the Major Online Marketing Review Platforms and the Reviews Your Organization Currently Has
• Identifying Successful Systems in Obtaining Reviews
• Understanding the Proper Ways to Respond to Negative Reviews and Feedback
• Creating Effective Customer Satisfaction (CSAT) Surveys